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How do experienced Information Lens users use rules?. ( , Ed.).Proceedings of the Conference on Human Factors in Computing Systems (SIGHI). 211–216.(1989).
Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. 45(3), 425–443.(1999).
What is coordination theory and how can it help design cooperative work systems?. ( , Ed.).Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW). 357–370.(1990).
The interdisciplinary study of coordination. Computing Surveys. 26(1), 87–119.(1994).
Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce. 10(4), 73–104.(2006).
Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment.. Proceedings of the 16th Bled eCommerce Conference.(2003).
Team dynamics in long-standing technology-supported virtual teams. Academy of Management Annual Meeting, Organizational Behaviour Division.(2012).
Will real estate agents survive? The transformation of the real estate industry by information technology. University of Auckland Business Review. 6, 1-13.(2004).