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Mackay, W. E., Malone T. W., Crowston K., Rao R., Rosenblitt D., & Card S. K. (1989).  How do experienced Information Lens users use rules?. (Bice, Ken, Lewis, Clayton, Ed.).Proceedings of the Conference on Human Factors in Computing Systems (SIGHI). 211–216. Abstract
Malone, T. W., & Crowston K. (1990).  What is coordination theory and how can it help design cooperative work systems?. (Tatar, Deborah, Ed.).Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW). 357–370.
Massad, N., Heckman R., & Crowston K. (2006).  Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce. 10(4), 73–104. Abstract
Misiolek, N., Crowston K., & Seymour J. (2012).  Team dynamics in long-standing technology-supported virtual teams. Academy of Management Annual Meeting, Organizational Behaviour Division.