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Misiolek, N., Crowston K., & Seymour J. (2012).  Team dynamics in long-standing technology-supported virtual teams. Academy of Management Annual Meeting, Organizational Behaviour Division.
Massad, N., Heckman R., & Crowston K. (2006).  Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce. 10(4), 73–104. Abstract
Malone, T. W., & Crowston K. (1990).  What is coordination theory and how can it help design cooperative work systems?. (Tatar, Deborah, Ed.).Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW). 357–370.
Mackay, W. E., Malone T. W., Crowston K., Rao R., Rosenblitt D., & Card S. K. (1989).  How do experienced Information Lens users use rules?. (Bice, Ken, Lewis, Clayton, Ed.).Proceedings of the Conference on Human Factors in Computing Systems (SIGHI). 211–216. Abstract