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Process
Dellarocas, C., Lee J., Malone T. W., Crowston K., & Pentland B. (1994).  Using a Process Handbook to design organizational processes. (Hulthage, Ingemar, Ed.).Computational Organization Design: 1994 AAAI Spring Symposium . 55-56.
Malone, T. W., Crowston K., Lee J., Pentland B., Dellarocas C., Wyner G., et al. (1999).  Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. 45(3), 425–443. Abstract
Handbook
Dellarocas, C., Lee J., Malone T. W., Crowston K., & Pentland B. (1994).  Using a Process Handbook to design organizational processes. (Hulthage, Ingemar, Ed.).Computational Organization Design: 1994 AAAI Spring Symposium . 55-56.
Malone, T. W., Crowston K., Lee J., Pentland B., Dellarocas C., Wyner G., et al. (1999).  Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. 45(3), 425–443. Abstract
Coordination
Malone, T. W., Crowston K., Lee J., Pentland B., Dellarocas C., Wyner G., et al. (1999).  Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. 45(3), 425–443. Abstract