Papers

Filters: Author is Massad, Nelson  [Clear All Filters]
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 
C
Massad, N., Heckman R., & Crowston K. (2006).  Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce. 10(4), 73–104. Abstract
U