Papers

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2006
Massad, N., Heckman, R., & Crowston, K.. (2006). Customer satisfaction with electronic service encounters. International Journal Of Electronic Commerce, 10(4), 73–104. https://doi.org/10.2753/JEC1086-4415100403
PDF icon ijec2006 (275.09 KB)
2006
Annabi, H., Crowston, K., & Heckman, R.. (2006). From Individual Contribution to Group learning: the Early Years of Apache Web Server. In Proceedings of the IFIP 2nd International Conference on Open Source Software (pp. 77–90). Lake Como, Italy, 8–9 June.
PDF icon From Individual Contribution To Group.pdf (341.85 KB)
2021
Eseryel, Y., Crowston, K., & Heckman, R.. (2021). Functional and Visionary Leadership in Self-Managing Virtual Teams. Group & Organization Management, 46(2), 424–460. https://doi.org/10.1177/1059601120955034
PDF icon 1059601120955034.pdf (947.47 KB)
2008
Scialdone, M. J., Li, N., Howison, J., Heckman, R., & Crowston, K.. (2008). Group Maintenance in Technology-Supported Distributed Teams. In Proceedings of the Best Paper Proceedings, Academy of Management Annual Meeting.
PDF icon GroupMaintenance.pdf (153.04 KB)
2019
Saltz, J., Heckman, R., Crowston, K., You, S., & Hegde, Y.. (2019). Helping data science students develop task modularity. In Proceedings of the 52nd Hawai'i International Conference on System Sciences (HICSS-52). https://doi.org/10.24251/HICSS.2019.134
PDF icon modularity-HICSS-final-afterReview.pdf (242.49 KB)
2006
Li, Q., Crowston, K., Heckman, R., & Howison, J.. (2006). Language and power in self-organizing distributed teams. In OCIS Division, Academy of Management Conference. Presented at the OCIS Division, Academy of Management Conference, Atlanta, GA.
PDF icon LanguageAndPowerInSelf-organizing.pdf (863.7 KB)
2010
Crowston, K., Heckman, R., & Misiolek, N.. (2010). Leadership in self-managing virtual teams. Syracuse University School of Information Studies.
PDF icon REVISED to distribute.pdf (316.04 KB)
Crowston, K., Liu, X., Allen, E. E., & Heckman, R.. (2010). Machine Learning and Rule-Based Automated Coding of Qualitative Data. In American Society for Information Science and Technology (ASIST) Annual Conference.
PDF icon ml_nlp.pdf (249.71 KB)PDF icon ASIST poster 2p final.pdf (184.79 KB)
2020
Saltz, J., Crowston, K., Heckman, R., & Hegde, Y.. (2020). MIDST: An enhanced development environment that improves the maintainability of a data science analysis. International Journal Of Information Systems And Project Management, 8(3). https://doi.org/10.12821/ijispm080301
2007
Heckman, R., Crowston, K., & Misiolek, N.. (2007). A structurational perspective on leadership in virtual teams (K. Crowston & Seiber, S., Eds.). In Proceedings of the IFIP Working Group 8.2/9.5 Working Conference on Virtuality and Virtualization (pp. 151–168). https://doi.org/10.1007/978-0-387-73025-7_12
PDF icon A Structurational Perspective On Leadership.pdf (327.01 KB)
2012
Crowston, K., Allen, E. E., & Heckman, R.. (2012). Using natural language processing for qualitative data analysis. International Journal Of Social Research Methodology, 15(6). https://doi.org/10.1080/13645579.2011.625764
PDF icon NLP_for_qualitative_analysis.pdf (315.93 KB)