Papers

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Crowston, K., Liu X., Allen E. E., & Heckman R. (2010).  Machine Learning and Rule-Based Automated Coding of Qualitative Data. American Society for Information Science and Technology (ASIST) Annual Conference. Abstract
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Annabi, H., Crowston K., & Heckman R. (2006).  From Individual Contribution to Group learning: the Early Years of Apache Web Server. Proceedings of the IFIP 2nd International Conference on Open Source Software. 77–90. Abstract
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Massad, N., Heckman R., & Crowston K. (2006).  Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce. 10(4), 73–104. Abstract
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