Papers
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(1994). Using a Process Handbook to design organizational processes.
(, Ed.).Computational Organization Design: 1994 AAAI Spring Symposium . 55-56.
(1998). Use of the web for electronic commerce in real estate.
Proceedings of the Association for Information Systems Americas Conference. Abstract
(2003). Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment..
Proceedings of the 16th Bled eCommerce Conference. Abstract
(2012). Using natural language processing for qualitative data analysis.
International Journal of Social Research Methodology. 15(6), Abstract