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Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment.. Proceedings of the 16th Bled eCommerce Conference.(2003).
Discontinuities and continuities: A new way to understand virtual work. Information, Technology & People. 15(3), 191–209.(2002).
Discontinuities and Post-Bureaucratic Organizing: A Framework and Research Propositions. Academy of Management Conference.(2002).
A New Perspective on "Virtual":Analyzing Discontinuities in the Work Environment. Proceedings of the 35th Hawaii International Conference on System Sciences (HICIS).(2002).
Open source software projects as virtual organizations: Competency rallying for software development. IEE Proceedings Software. 149(1), 3–17.(2002).
The effects of market-enabling Internet agents on competition and prices. Journal of Electronic Commerce Research. 2, 1-22.(2001).
Genre based navigation on the Web. Proceedings of the 34th Hawai'i International Conference on Systems Science (HICSS).(2001).
Identifying document genre to improve web search effectiveness. The Bulletin of the American Society for Information Science and Technology. 27, 23–26.(2001).
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Investigating the interplay between structure and information and communications technology in the real estate industry. Information, Technology & People. 14(2), 163–183.(2001).
How do information and communication technologies reshape work? Evidence from the residential real estate industry. Proceedings of International Conference on Information Systems (ICIS).(2000).
The on-line Ph.D. as computer-supported cooperative work. Decision Line. 31(4), 10-11.(2000).
Process as theory in information systems research. Proceedings of the IFIP TC8 WG8. 2 International Working Conference on the Social and Organizational Perspective on Research and Practice in Information Technology. 149-164.(2000).
Reproduced and emergent genres of communication on the World-Wide Web. Information Society. 16, 201-215.(2000).
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The effects of linking on genres of web documents. Proceedings of the 32nd Hawai'i International Conference on Systems Science (HICSS).(1999).
ICT in the real estate industry: Agents and social capital. Proceedings of the Advances In Social Informatics And Information Systems Track, Americas Conference on Information Systems.(1999).
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Tools for inventing organizations: Toward a handbook of organizational processes. Management Science. 45(3), 425–443.(1999).
Communicative style and gender differences in computer-mediated communications. ( , Ed.).Cyberghetto or Cybertopia: Race, Class and Gender on the Internet. 185–204.(1998).
Coordination and collective mind in software requirements development. IBM Systems Journal. 37(2), 227–245.(1998).