@book{6715,
  keywords = {Process},
  author = {Thomas Malone and Kevin Crowston and George Herman},
  title = {Organizing Business Knowledge: The MIT Process Handbook},
  year = {2003},
  pages = {x, 619 p. },
  publisher = {MIT Press},
  address = {Cambridge, MA},
  isbn = {978-0-262-13429-3 },
  language = {eng},
}