@inbook{6728,
  author = {Kevin Crowston and Barbara Kwaśnik and Joe Rubleske},
  editor = {Alexander Mehler and Serge Sharoff and Marina Santini},
  title = {Problems in the use-centered development of a taxonomy of web genres},
  year = {2010},
  journal = {Genres on the Web: Computational Models and Empirical Studies},
  volume = {42},
  chapter = {3},
  month = {2010},
  publisher = {Springer},
  address = {New York},
  isbn = {978-90-481-9177-2},
  doi = {10.1007/978-90-481-9178-9},
}