@inproceedings{7165, author = {Tung Bui and Emanuel Stoeckli and Falk Uebernickel and Walter Brenner}, title = {Towards an understanding of how chatbots create value}, year = {2018}, journal = {Hawaii International Conference on System SciencesProceedings of the 51st Hawaii International Conference on System Sciences}, publisher = {Hawaii International Conference on System Sciences}, doi = {10.24251/HICSS.2018.255}, language = {eng}, }