Papers

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1989
Mackay, W. E., Malone, T. W., Crowston, K., Rao, R., Rosenblitt, D., & Card, S. K.. (1989). How do experienced Information Lens users use rules?. (K. Bice & Lewis, C.)Proceedings of the Conference on Human Factors in Computing Systems (SIGHI). Austin, TX. doi:10.1145/67449.67491
PDF icon sigchi89 (510.93 KB)
1990
Malone, T. W., & Crowston, K.. (1990). What is coordination theory and how can it help design cooperative work systems?. (D. Tatar)Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW). Los Angeles, CA: ACM Press. doi:10.1145/99332.99367
PDF icon 10.1.1.92.4445.pdf (1.11 MB)
1994
Malone, T. W., & Crowston, K.. (1994). The interdisciplinary study of coordination. Computing Surveys, 26(1), 87–119. doi:10.1145/174666.174668
PDF icon acmcs94 (571.23 KB)
2006
Massad, N., Heckman, R., & Crowston, K.. (2006). Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce, 10(4), 73–104. doi:10.2753/JEC1086-4415100403
PDF icon ijec2006 (275.09 KB)
2012
Misiolek, N., Crowston, K., & Seymour, J.. (2012). Team dynamics in long-standing technology-supported virtual teams. In Academy of Management Annual Meeting, Organizational Behaviour Division. Boston, MA.
PDF icon ACADEMY PAPER FINAL.pdf (452.2 KB)
2015
Mugar, G., Østerlund, C., Jackson, C., & Crowston, K.. (2015). Being Present in Online Communities: Learning in Citizen Science. 7th International Conference on Communities and Technologies. Limerick, Ireland. doi:10.1145/2768545.2768555
PDF icon C&T_2015_FINAL.pdf (432.26 KB)