@article {Crowston:1988b,
	title = {Intelligent Software Agents},
	volume = {13},
	number = {December},
	year = {1988},
	pages = {267{\textendash}271},
	publisher = {McGraw-Hill},
	keywords = {Internet Agent},
	issn = {0360-5280 },
	attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/10.1.1.86.1766.pdf},
	author = {Kevin Crowston and Malone, Thomas W.}
}
