@book {Malone:2003a,
	title = {Organizing Business Knowledge: The MIT Process Handbook},
	year = {2003},
	pages = {x, 619 p. },
	publisher = {MIT Press},
	organization = {MIT Press},
	address = {Cambridge, MA},
	keywords = {Process},
	isbn = {978-0-262-13429-3 },
	author = {Malone, Thomas W. and Kevin Crowston and Herman, George}
}
