@inbook {2010, title = {Problems in the use-centered development of a taxonomy of web genres}, booktitle = {Genres on the Web: Computational Models and Empirical Studies}, series = {Series: Text, Speech and Language Technology (Series Editors: Ide, Nancy \& V{\'e}ronis, Jean)}, volume = {42}, year = {2010}, month = {2010}, publisher = {Springer}, organization = {Springer}, chapter = {3}, address = {New York}, isbn = {978-90-481-9177-2}, doi = {10.1007/978-90-481-9178-9}, attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/081024\%20book\%20chapter\%20as\%20submitted.pdf}, author = {Kevin Crowston and Kwa{\'s}nik, Barbara H. and Rubleske, Joe}, editor = {Mehler, Alexander and Sharoff, Serge and Santini, Marina} }