@article {Sawyer:2005,
	title = {Redefining access: Uses and roles of information and communication technologies in the US residential real estate industry from 1995 to 2005},
	journal = {Journal of Information Technology},
	volume = {20},
	number = {4},
	year = {2005},
	pages = {213{\textendash}233},
	abstract = {We discuss three industry-level changes in the US residential real estate industry due, in part, to the take up and uses of information and communication technologies (ICT): (1) changes in the processes of transacting residential real estate, (2) changing roles for information, and (3) changing nature of intermediation, with the real estate transaction as more complex than the seller{\textendash}agent{\textendash}buyer simplification would suggest. We speculate that these changes are currently indeterminate due to ongoing confusion among the impacts of first and second-level effects, the roles of ICT in redefining access to data, and the importance of localized, social structures of real estate markets. To develop these findings, we take an institutional perspective and draw on multiple data collection methods. This provides us a means to highlight the value of an institutional perspective for studying industrial-level change.},
	keywords = {Computer-Mediated Communication, Real Estate},
	doi = {10.1057/palgrave.jit.2000049},
	attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/jit05.pdf},
	author = {Sawyer, Steve and Rolf Wigand and Kevin Crowston}
}
@article {Crowston:1999b,
	title = {Real estate war in cyberspace: An emerging electronic market?},
	journal = {International Journal of Electronic Markets},
	volume = {9},
	number = {1{\textendash}2},
	year = {1999},
	pages = {1{\textendash}8},
	abstract = {In this paper, we explore how electronic commerce, the World-Wide Web in particular, is affecting the real estate industry. Real estate is a promising setting for studying electronic commerce because it is an information-intensive and informationdriven industry; transaction-based, with high value and asset-specificity; with many market-intermediaries (agents and brokers who connect buyers and sellers rather than buying or selling themselves); and experiencing on-going information technology (IT) related changes. We analyze a real estate transaction to suggest where IT might change the process of buying or selling a house and discuss several current ventures in this area. This analysis suggests that Web-based commerce is eroding the long-enjoyed information monopoly of real-estate agents and electronic commerce applications have the potential to drastically change current practices in the real-estate industry, including the disintermediation of agents.},
	keywords = {Real Estate},
	attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/empaper.pdf},
	author = {Kevin Crowston and Rolf Wigand}
}
