@article {Sawyer:2005,
	title = {Redefining access: Uses and roles of information and communication technologies in the US residential real estate industry from 1995 to 2005},
	journal = {Journal of Information Technology},
	volume = {20},
	number = {4},
	year = {2005},
	pages = {213{\textendash}233},
	abstract = {We discuss three industry-level changes in the US residential real estate industry due, in part, to the take up and uses of information and communication technologies (ICT): (1) changes in the processes of transacting residential real estate, (2) changing roles for information, and (3) changing nature of intermediation, with the real estate transaction as more complex than the seller{\textendash}agent{\textendash}buyer simplification would suggest. We speculate that these changes are currently indeterminate due to ongoing confusion among the impacts of first and second-level effects, the roles of ICT in redefining access to data, and the importance of localized, social structures of real estate markets. To develop these findings, we take an institutional perspective and draw on multiple data collection methods. This provides us a means to highlight the value of an institutional perspective for studying industrial-level change.},
	keywords = {Computer-Mediated Communication, Real Estate},
	doi = {10.1057/palgrave.jit.2000049},
	attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/jit05.pdf},
	author = {Sawyer, Steve and Rolf Wigand and Kevin Crowston}
}
@article {Sawyer:2003,
	title = {The social embeddedness of transactions: Evidence from the residential real estate industry},
	journal = {The Information Society},
	volume = {19},
	number = {2},
	year = {2003},
	pages = {135{\textendash}154},
	abstract = {Information and communications technologies (ICT) are becoming pervasive in the residential real-estate industry and their usage is affecting the work lives of real-estate agents. Drawing on data from a regional study of the residential real-estate industry in the United States, we focus on the disintermediation or, more accurately, the reintermediation of real-estate agents in the sales process. Using data collected from interviews, direct observation, and archival records, we examine how real-estate agents are (1) taking advantage of new ICT in their work, and (2) protecting themselves from others wishing to displace their position in the real-estate value chain. Our analysis of this activity draws on two contrasting theoretical perspectives to illuminate the roles of residential real-estate agents: transaction cost and social capital. The results of this study provide insights into the ways in which ICT are used to build and draw on the social relationships that underpin the actual transactions, to help guide the process of buying/selling a house, and to invoke expertise as needed. },
	keywords = {Computer-Mediated Communication, Coordination, Real Estate},
	doi = {10.1080/01972240309460},
	attachments = {https://crowston.syr.edu/sites/crowston.syr.edu/files/tis2001final.pdf},
	author = {Sawyer, Steve and Kevin Crowston and Rolf Wigand and Allbritton, Marcel}
}
