TY - CHAP T1 - A coordination theory approach to process description and redesign T2 - Organizing Business Knowledge: The MIT Process Handbook Y1 - 2003 A1 - Kevin Crowston A1 - Osborn, Charley KW - Coordination AB - Managers must understand, influence, and redesign organizational processes to improve business performance. In this paper we present a technique for documenting a business process. The technique has six steps: defining process boundaries, collecting data, determining actors and resources, determining activities, determining dependencies and model verification. While similar to other processmapping techniques, our approach is novel in incorporating ideas from coordination theory, thus the attention to dependencies. As a result, the technique is useful both for documenting a process and suggesting ways in which the process could be redesigned. We present an extended illustration with the hope that the technique can be used by readers of this article. JF - Organizing Business Knowledge: The MIT Process Handbook PB - MIT Press SN - 9780585480244 ER -