%0 Book Section %B Handbook of Human-Computer Interaction %D 1988 %T Information technology and work organization %A Kevin Crowston %A Malone, Thomas W. %E Helander, M. %K Information Technology %K Organization %B Handbook of Human-Computer Interaction %I Elsevier %C Amsterdam %P 1051–1070 %@ 9780444705365 %G eng %> https://crowston.syr.edu/sites/crowston.syr.edu/files/informationtechn00crow.pdf