Papers

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2006
Massad, N., Heckman, R., & Crowston, K.. (2006). Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce, 10(4), 73–104. doi:10.2753/JEC1086-4415100403
PDF icon ijec2006 (275.09 KB)
2017
Crowston, K., & Shamshurin, I.. (2017). Core-periphery communication and the success of free/libre open source software projects. Journal of Internet Services and Applications. doi:10.1186/s13174-017-0061-4
PDF icon 170707 JISA final.pdf (259.01 KB)
2016
Crowston, K., & Shamshurin, I.. (2016). Core-Periphery Communication and the Success of Free/Libre Open Source Software Projects. In IFIP International Conference on Open Source Systems (pp. 45–56). Springer. doi:10.1007/978-3-319-39225-7_4
PDF icon OSS2016.pdf (124.64 KB)
2006
Crowston, K., Wei, K., Li, Q., & Howison, J.. (2006). Core and periphery in Free/Libre and Open Source software team communications. Proceedings of the 39th Hawai'i International Conference on System System (HICSS). Kaua'i, Hawai'i, January.
PDF icon CoreAndPeripheryInFreeLibre.pdf (290.75 KB)
2003
Crowston, K., & Osborn, C.. (2003). A coordination theory approach to process description and redesign. In Organizing Business Knowledge: The MIT Process Handbook. MIT Press.
PDF icon wp204 (351.26 KB)
1997
Crowston, K. (1997). A coordination theory approach to organizational process design. Organization Science, 8(2), 157–175. doi:10.1287/orsc.8.2.157
PDF icon orgsci97 (3.02 MB)
2006
Crowston, K., Rubleske, J., & Howison, J.. (2006). Coordination theory: A ten-year retrospective. In P. Zhang & Galletta, D., Human-Computer Interaction in Management Information Systems (pp. 120-138). M. E. Sharpe, Inc.
PDF icon CT Review to distribute.pdf (531.4 KB)
2004
Crowston, K., & Scozzi, B.. (2004). Coordination practices for bug fixing within FLOSS development teams. In 1st International Workshop on Computer Supported Activity Coordination, 6th International Conference on Enterprise Information Systems. Porto, Portugal.
PDF icon scozzi04coordination.pdf (326.87 KB)
2005
Crowston, K., Wei, K., Li, Q., Eseryel, Y., & Howison, J.. (2005). Coordination of Free/Libre Open Source Software development. Proceedings of the International Conference on Information Systems (ICIS). Las Vegas, NV, USA, December.
PDF icon Paper.pdf (115.49 KB)PDF icon Slides.pdf (942.29 KB)
1998
Crowston, K., & Kammerer, E.. (1998). Coordination and collective mind in software requirements development. IBM Systems Journal, 37(2), 227–245. doi:10.1147/sj.372.0227
PDF icon ibmsj98 (1.67 MB)
2007
Katzy, B. R., & Crowston, K.. (2007). Competency rallying processes in virtual organizations. (K. Crowston & Seiber, S.)Proceedings of the IFIP Working Group 8.2/9.5 Working Conference on Virtuality and Virtualization. Portland, OR: Springer. doi:10.1007/978-0-387-73025-7_7
PDF icon 070227 vf for ifip.pdf (455.52 KB)
2008
Katzy, B. R., & Crowston, K.. (2008). Competency rallying for technical innovation: The case of the Virtuelle Fabrik. Technovation, 28, 679–692. doi:10.1016/j.technovation.2007.11.003
PDF icon TECH1410 (381.28 KB)
1997
Chen, H., & Crowston, K.. (1997). Comparative diffusion of the telephone and the world wide web: An analysis of rates of adoption. (S. Lobodzinski & Tomek, I.)Proceedings of the WebNet `97–-World Conference of the WWW, Internet and Intranet. Toronto, Canada: Association for the Advancement of Computing in Education.
HTML icon webnet97 (26.21 KB)
1998
Crowston, K., & Kammerer, E.. (1998). Communicative style and gender differences in computer-mediated communications. In B. Ebo, Cyberghetto or Cybertopia: Race, Class and Gender on the Internet (pp. 185–204). Praeger.
PDF icon book chapter.pdf (212.86 KB)
1986
Crowston, K., Malone, T. W., & Lin, F.. (1986). Cognitive science and organizational design. (H. Krasner & Greif, I.)Proceedings of the 1986 ACM conference on Computer-supported cooperative work (CSCW '86). Austin, Texas: ACM Press. doi:10.1145/637069.637076
PDF icon p43-crowston.pdf (1.21 MB)

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