Papers

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2006
Massad, N., Heckman, R., & Crowston, K.. (2006). Customer satisfaction with electronic service encounters. International Journal Of Electronic Commerce, 10(4), 73–104. https://doi.org/10.2753/JEC1086-4415100403
PDF icon ijec2006 (275.09 KB)
PDF icon Emergent Decision Making Practices In Technology Supported Self O.pdf (360.42 KB)
Annabi, H., Crowston, K., & Heckman, R.. (2006). From Individual Contribution to Group learning: the Early Years of Apache Web Server. In Proceedings of the IFIP 2nd International Conference on Open Source Software (pp. 77–90). Lake Como, Italy, 8–9 June.
PDF icon From Individual Contribution To Group.pdf (341.85 KB)
PDF icon hsd2006poster (69.42 MB)
Li, Q., Crowston, K., Heckman, R., & Howison, J.. (2006). Language and power in self-organizing distributed teams. In OCIS Division, Academy of Management Conference. Presented at the OCIS Division, Academy of Management Conference, Atlanta, GA.
PDF icon LanguageAndPowerInSelf-organizing.pdf (863.7 KB)
2010
Crowston, K., Heckman, R., & Misiolek, N.. (2010). Leadership in self-managing virtual teams. Syracuse University School of Information Studies.
PDF icon REVISED to distribute.pdf (316.04 KB)
Crowston, K., Liu, X., Allen, E. E., & Heckman, R.. (2010). Machine Learning and Rule-Based Automated Coding of Qualitative Data. In American Society for Information Science and Technology (ASIST) Annual Conference.
PDF icon ml_nlp.pdf (249.71 KB)PDF icon ASIST poster 2p final.pdf (184.79 KB)
2012
Crowston, K., Allen, E. E., & Heckman, R.. (2012). Using natural language processing for qualitative data analysis. International Journal Of Social Research Methodology, 15(6). https://doi.org/10.1080/13645579.2011.625764
PDF icon NLP_for_qualitative_analysis.pdf (315.93 KB)
2019
Saltz, J., Heckman, R., Crowston, K., You, S., & Hegde, Y.. (2019). Helping data science students develop task modularity. In Proceedings of the 52nd Hawai'i International Conference on System Sciences (HICSS-52). Retrieved de http://hdl.handle.net/10125/59549
PDF icon modularity-HICSS-final-afterReview.pdf (242.49 KB)