Papers

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Massad, N., Heckman, R., & Crowston, K.. (2006). Customer satisfaction with electronic service encounters. International Journal Of Electronic Commerce, 10(4), 73–104. https://doi.org/10.2753/JEC1086-4415100403
PDF icon ijec2006 (275.09 KB)
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Saltz, J., Heckman, R., Crowston, K., You, S., & Hegde, Y.. (2019). Helping data science students develop task modularity. In Proceedings of the 52nd Hawai'i International Conference on System Sciences (HICSS-52). Retrieved de http://hdl.handle.net/10125/59549
PDF icon modularity-HICSS-final-afterReview.pdf (242.49 KB)
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Li, Q., Crowston, K., Heckman, R., & Howison, J.. (2006). Language and power in self-organizing distributed teams. In OCIS Division, Academy of Management Conference. Presented at the OCIS Division, Academy of Management Conference, Atlanta, GA.
PDF icon LanguageAndPowerInSelf-organizing.pdf (863.7 KB)
Crowston, K., Heckman, R., & Misiolek, N.. (2010). Leadership in self-managing virtual teams. Syracuse University School of Information Studies.
PDF icon REVISED to distribute.pdf (316.04 KB)
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Crowston, K., Liu, X., Allen, E. E., & Heckman, R.. (2010). Machine Learning and Rule-Based Automated Coding of Qualitative Data. In American Society for Information Science and Technology (ASIST) Annual Conference.
PDF icon ml_nlp.pdf (249.71 KB)PDF icon ASIST poster 2p final.pdf (184.79 KB)
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Crowston, K., Allen, E. E., & Heckman, R.. (2012). Using natural language processing for qualitative data analysis. International Journal Of Social Research Methodology, 15(6). https://doi.org/10.1080/13645579.2011.625764
PDF icon NLP_for_qualitative_analysis.pdf (315.93 KB)