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Politeness behavior
Wei, K., Crowston, K., Eseryel, Y., & Heckman, R.. (2017). Roles and politeness behavior in community-based Free/Libre Open Source Software development. Information And Management, 54(5), 573-582. https://doi.org/10.1016/j.im.2016.11.006
PDF icon Group_maintenance paper to share.pdf (462.28 KB)
Process
Annabi, H., Crowston, K., & Heckman, R.. (2008). Depicting What Really Matters: Using Episodes to Study Latent Phenomenon. In Proceedings of the International Conference on Information Systems (ICIS).
PDF icon Depicting What Really Matters Using Episodes to Study Latent Phe.pdf (183.12 KB)
Stigmergy
Saltz, J., Heckman, R., Crowston, K., You, S., & Hegde, Y.. (2019). Helping data science students develop task modularity. In Proceedings of the 52nd Hawai'i International Conference on System Sciences (HICSS-52). Retrieved de http://hdl.handle.net/10125/59549
PDF icon modularity-HICSS-final-afterReview.pdf (242.49 KB)

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