Papers

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Computer-Mediated Communication
Mackay, W. E., Malone, T. W., Crowston, K., Rao, R., Rosenblitt, D., & Card, S. K.. (1989). How do experienced Information Lens users use rules? (K. Bice & Lewis, C., Eds.). In Proceedings of the Conference on Human Factors in Computing Systems (SIGHI) (pp. 211–216). https://doi.org/10.1145/67449.67491
PDF icon sigchi89 (510.93 KB)
Coordination
Malone, T. W., & Crowston, K.. (1994). The interdisciplinary study of coordination. Computing Surveys, 26(1), 87–119. https://doi.org/10.1145/174666.174668
PDF icon acmcs94 (571.23 KB)
Malone, T. W., & Crowston, K.. (1990). What is coordination theory and how can it help design cooperative work systems? (D. Tatar, Ed.). In Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW) (pp. 357–370). https://doi.org/10.1145/99332.99367
PDF icon 10.1.1.92.4445.pdf (1.11 MB)
Crowston, K. (2003). A Taxonomy of Organizational Dependencies and Coordination Mechanisms. In T. W. Malone, Crowston, K., & Herman, G. (Eds.), Organizing Business Knowledge: The MIT Process Handbook (pp. 85-108). MIT Press.
PDF icon A Taxonomy Of Organizational Dependencies.pdf (86.31 KB)
Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., et al.. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
PDF icon ms99 (3.09 MB)
Handbook
Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., et al.. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
PDF icon ms99 (3.09 MB)
Dellarocas, C., Lee, J., Malone, T. W., Crowston, K., & Pentland, B.. (1994). Using a Process Handbook to design organizational processes. In Computational Organization Design: 1994 AAAI Spring Symposium (55-56). AAAI Press.
Information Technology
Crowston, K., & Malone, T. W.. (1988). Information technology and work organization. In M. Helander (Ed.), Handbook of Human-Computer Interaction (pp. 1051–1070). Amsterdam: Elsevier.
PDF icon Original paper.pdf (2.68 MB)
Organization
Crowston, K., & Malone, T. W.. (1988). Information technology and work organization. In M. Helander (Ed.), Handbook of Human-Computer Interaction (pp. 1051–1070). Amsterdam: Elsevier.
PDF icon Original paper.pdf (2.68 MB)
Organizational Modelling
Crowston, K., Malone, T. W., & Lin, F.. (1987). Cognitive science and organizational design: A case study of computer conferencing. Human Computer Interaction, 3(1), 59–85. https://doi.org/10.1207/s15327051hci0301_4
PDF icon Original paper.pdf (2.35 MB)
Crowston, K., Malone, T. W., & Lin, F.. (1986). Cognitive science and organizational design (H. Krasner & Greif, I., Trans.). In Proceedings of the 1986 ACM conference on Computer-supported cooperative work (CSCW '86) (pp. 43-61). https://doi.org/10.1145/637069.637076
PDF icon p43-crowston.pdf (1.21 MB)
Process
Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., et al.. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
PDF icon ms99 (3.09 MB)
Malone, T. W., Crowston, K., & Herman, G.. (2003). Organizing Business Knowledge: The MIT Process Handbook (p. x, 619 p. ). In (p. x, 619 p. ). Cambridge, MA: MIT Press.
Dellarocas, C., Lee, J., Malone, T. W., Crowston, K., & Pentland, B.. (1994). Using a Process Handbook to design organizational processes. In Computational Organization Design: 1994 AAAI Spring Symposium (55-56). AAAI Press.