Papers
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. (1989). How do experienced Information Lens users use rules?. ()Proceedings of the Conference on Human Factors in Computing Systems (SIGHI). Austin, TX. doi:10.1145/67449.67491
sigchi89 (510.93 KB). (2003). Organizing Business Knowledge: The MIT Process Handbook (p. x, 619 p. ). Cambridge, MA: MIT Press.
. (1994). The interdisciplinary study of coordination. Computing Surveys, 26(1), 87–119. doi:10.1145/174666.174668
acmcs94 (571.23 KB). (1990). What is coordination theory and how can it help design cooperative work systems?. ()Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW). Los Angeles, CA: ACM Press. doi:10.1145/99332.99367
10.1.1.92.4445.pdf (1.11 MB). (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. doi:10.1287/mnsc.45.3.425
ms99 (3.09 MB). (2006). Customer satisfaction with electronic service encounters. International Journal of Electronic Commerce, 10(4), 73–104. doi:10.2753/JEC1086-4415100403
ijec2006 (275.09 KB). (2003). Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment. Proceedings of the 16th Bled eCommerce Conference. Bled, Slovenia, 9–11 June.
15Massad.pdf (191.78 KB). (2012). Team dynamics in long-standing technology-supported virtual teams. In Academy of Management Annual Meeting, Organizational Behaviour Division. presented at the 8/2012, Boston, MA.
ACADEMY PAPER FINAL.pdf (452.2 KB). (2014). Planet Hunters and Seafloor Explorers: Legitimate Peripheral Participation Through Practice Proxies in Online Citizen Science. 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014) . presented at the 2/2014.
paper_revised copy to post.pdf (3.15 MB). (2015). Being Present in Online Communities: Learning in Citizen Science. 7th International Conference on Communities and Technologies. Limerick, Ireland. doi:10.1145/2768545.2768555
C&T_2015_FINAL.pdf (432.26 KB). (2004). Will real estate agents survive? The transformation of the real estate industry by information technology. University of Auckland Business Review, 6, 1-13.
v6i1-myers-crowston.pdf (833.45 KB)