Papers
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. (1989). How do experienced Information Lens users use rules? (). In Proceedings of the Conference on Human Factors in Computing Systems (SIGHI) (pp. 211–216). https://doi.org/10.1145/67449.67491
sigchi89 (510.93 KB). (2003). Organizing Business Knowledge: The MIT Process Handbook (p. x, 619 p. ). In (p. x, 619 p. ). Cambridge, MA: MIT Press.
. (1994). The interdisciplinary study of coordination. Computing Surveys, 26(1), 87–119. https://doi.org/10.1145/174666.174668
acmcs94 (571.23 KB). (1990). What is coordination theory and how can it help design cooperative work systems? (). In Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW) (pp. 357–370). https://doi.org/10.1145/99332.99367
10.1.1.92.4445.pdf (1.11 MB). (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
ms99 (3.09 MB). (2003). Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment. In Proceedings of the 16th Bled eCommerce Conference.
15Massad.pdf (191.78 KB). (2006). Customer satisfaction with electronic service encounters. International Journal Of Electronic Commerce, 10(4), 73–104. https://doi.org/10.2753/JEC1086-4415100403
ijec2006 (275.09 KB). (2017). Lessons Learned from a Decade of FLOSS Data Collection. In , Big Data Factories (pp. 79 - 100). https://doi.org/10.1007/978-3-319-59186-5
. (2012). Team dynamics in long-standing technology-supported virtual teams. In Academy of Management Annual Meeting, Organizational Behaviour Division. Presented at the Academy of Management Annual Meeting, Organizational Behaviour Division, Boston, MA.
ACADEMY PAPER FINAL.pdf (452.2 KB). (2014). Planet Hunters and Seafloor Explorers: Legitimate Peripheral Participation Through Practice Proxies in Online Citizen Science. In 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014). https://doi.org/10.1145/2531602.2531721
paper_revised copy to post.pdf (3.15 MB). (2015). Being Present in Online Communities: Learning in Citizen Science. In 7th International Conference on Communities and Technologies. https://doi.org/10.1145/2768545.2768555
C&T_2015_FINAL.pdf (432.26 KB). (2004). Will real estate agents survive? The transformation of the real estate industry by information technology. University Of Auckland Business Review, 6, 1-13.
v6i1-myers-crowston.pdf (833.45 KB)