Papers
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How do experienced Information Lens users use rules? ( ). In Proceedings of the Conference on Human Factors in Computing Systems (SIGHI) (pp. 211–216). https://doi.org/10.1145/67449.67491
. (1989). 
Organizing Business Knowledge: The MIT Process Handbook (p. x, 619 p. ). In (p. x, 619 p. ). Cambridge, MA: MIT Press.
. (2003). The interdisciplinary study of coordination. Computing Surveys, 26(1), 87–119. https://doi.org/10.1145/174666.174668
. (1994). 
What is coordination theory and how can it help design cooperative work systems? ( ). In Proceedings of the Third Conference on Computer-supported Cooperative Work (CSCW) (pp. 357–370). https://doi.org/10.1145/99332.99367
. (1990). 
Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
. (1999). 
Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment. In Proceedings of the 16th Bled eCommerce Conference.
. (2003). 
Customer satisfaction with electronic service encounters. International Journal Of Electronic Commerce, 10(4), 73–104. https://doi.org/10.2753/JEC1086-4415100403
. (2006). 
Lessons Learned from a Decade of FLOSS Data Collection. In , Big Data Factories (pp. 79 - 100). https://doi.org/10.1007/978-3-319-59186-5
. (2017). Team dynamics in long-standing technology-supported virtual teams. In Academy of Management Annual Meeting, Organizational Behaviour Division. Presented at the Academy of Management Annual Meeting, Organizational Behaviour Division, Boston, MA.
. (2012). 
Planet Hunters and Seafloor Explorers: Legitimate Peripheral Participation Through Practice Proxies in Online Citizen Science. In 17th ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014). https://doi.org/10.1145/2531602.2531721
. (2014). 
Being Present in Online Communities: Learning in Citizen Science. In 7th International Conference on Communities and Technologies. https://doi.org/10.1145/2768545.2768555
. (2015). 
Will real estate agents survive? The transformation of the real estate industry by information technology. University Of Auckland Business Review, 6, 1-13.
. (2004). 