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Handbook
Dellarocas, C., Lee J., Malone T. W., Crowston K., & Pentland B. (1994).  Using a Process Handbook to design organizational processes. (Hulthage, Ingemar, Ed.).Computational Organization Design: 1994 AAAI Spring Symposium . 55-56.
Process
Dellarocas, C., Lee J., Malone T. W., Crowston K., & Pentland B. (1994).  Using a Process Handbook to design organizational processes. (Hulthage, Ingemar, Ed.).Computational Organization Design: 1994 AAAI Spring Symposium . 55-56.