Massad, N., & Crowston, K. (2003). Using the service encounter model to enhance our understanding of business-to-consumer transactions in an electronic environment. In Proceedings of the 16th Bled eCommerce Conference.
- Chudoba, K. M., Crowston, K., & Watson-Manheim, M. B. (2002). Discontinuities and Post-Bureaucratic Organizing: A Framework and Research Propositions. Academy of Management Conference.
- Crowston, K., & Scozzi, B. (2002). Open source software projects as virtual organizations: Competency rallying for software development. IEE Proceedings Software, 149(1), Article 1. https://doi.org/10.1049/ip-sen:20020197
- Watson-Manheim, M. B., Chudoba, K. M., & Crowston, K. (2002). Discontinuities and continuities: A new way to understand virtual work. Information, Technology & People, 15(3), Article 3. https://doi.org/10.1108/09593840210444746
- Watson-Manheim, M. B., Crowston, K., & Chudoba, K. M. (2002). A New Perspective on "Virtual":Analyzing Discontinuities in the Work Environment. In Proceedings of the 35th Hawaii International Conference on System Sciences (HICIS). https://doi.org/10.1109/HICSS.2002.994446
- Roussinov, D., Crowston, K., Nilan, M., Kwaśnik, B. H., Liu, X., & Cai, J. (2001). Genre based navigation on the Web. In Proceedings of the 34th Hawai’i International Conference on Systems Science (HICSS). IEEE. https://doi.org/10.1109/HICSS.2001.926478
- Crowston, K., Sawyer, S., & Wigand, R. (2001). Investigating the interplay between structure and information and communications technology in the real estate industry. Information, Technology & People, 14(2), Article 2. https://doi.org/10.1108/09593840110695749
- Wigand, R., Crowston, K., Sawyer, S., Allbritton, M., Smithson, S., Gricar, J., Podlogar, M., & Avgerinou, S. (2001). Information and communication technologies in the real estate industry: Results of a pilot survey [Research in progress]. In Proceedings of the European Conference on Information Systems (ECIS) (pp. 339-343).
- Crowston, K., & MacInnes, I. (2001). The effects of market-enabling Internet agents on competition and prices. Journal of Electronic Commerce Research, 2, Article 1.
- Kwaśnik, B. H., Crowston, K., Nilan, M., & Roussinov, D. (2001). Identifying document genre to improve web search effectiveness. The Bulletin of the American Society for Information Science and Technology, 27, Article 2. https://doi.org/10.1002/bult.194