Tools for inventing organizations: Toward a handbook of organizational processes
|Title||Tools for inventing organizations: Toward a handbook of organizational processes|
|Publication Type||Journal Article|
|Year of Publication||1999|
|Authors||Malone, T. W., Crowston K., Lee J., Pentland B., Dellarocas C., Wyner G., Quimby J., Osborn C., Bernstein A., Herman G., Klein M., & O'Donnell E.|
|Keywords||Coordination, Handbook, Process|
This paper describes a novel theoretical and empirical approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line "process handbook." The handbook is intended to help people: (1) redesign existing organizational processes, (2) invent new organizational processes (especially ones that take advantage of information technology), and (3) share ideas about organizational practices.
Reprinted in Malone, T. W., Crowston, K. & Herman, G. (Eds.) Organizing Business Knowledge: The MIT Process Handbook. Cambridge, MA: MIT Press, 2003.