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Syracuse University School of Information Studies


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Big Data Factories book has been published!

The Big Data Factories book has been published by Springer. The book discusses how to use the increasing flood of data created as a byproduct of online behaviour as a source for research. I have a chapter entitled "Levels of Trace Data for Social and Behavioural Science Research".

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Looking for PhD students!

I am interested in finding new PhD students interested in work and technology, especially work and intelligent machines. You can find more information on the program here. Please get in touch if you have questions or are thinking about applying.

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Research coordination network funded!

NSF just announced funding for our (me, Jeff Nickerson and Ingrid Erickson) Research Coordination Network on the Socio-Technological Landscape of Work in the Age of Increased Automation. See the press release here and the award summary here.

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Researchers turn to “citizen scientists” for help identifying gravitational waves

University of Alabama has a nice article about Gravity Spy.

Other popular press coverage: Citizen scientists join search for gravitational waves, Symmetry Magazine.

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Report from Dagstuhl Perspectives Workshop on "Engineering Academic Software"

A few months ago, I attended a Dagstuhl Perspectives Workshop on "Engineering Academic Software". The report from that workshop is now available online, DOI 10.4230/DagRep.6.6.62.

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Recent publications


  • Liang, Q., Crowston, K., & Gou, J. (9999). How to come up with AI use-cases? —An idea generation technique based on analysis of shadow IT usage. Information System Frontiers.
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  • Jastrzebski, S., Henderson, K., McKinnon-Crowley, J., & Crowston, K. (9999). Boundaries of data journalism in U.S. public radio newsrooms. Journalism. https://doi.org/10.1177/14648849251324894
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  • Grote, G., Parker, S., & Crowston, K. (9999). Taming artificial intelligence: A theory of control–accountability alignment among AI developers and users. Academy of Management Review. https://doi.org/10.5465/amr.2023.0117
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  • Katsiuba, D., Schwabe, G., Dolata, M., & Crowston, K. (2026). Improving customer feedback management with GenAI: An action design research study. In Hawai’i International Conference on System Science (HICSS).
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  • McKinnon-Crowley, J., Lua, K., Crowston, K., & Henderson, K. (2026). Is this news? : How audiences recognize and evaluate emerging news genres in short-form video social media. Hawai’i International Conference on System Sciences (HICSS).
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