Katsiuba, D., Schwabe, G., Dolata, M., & Crowston, K. (2026). Improving customer feedback management with GenAI: An action design research study. In Hawai’i International Conference on System Science (HICSS). https://doi.org/10.24251/HICSS.2026.632
Author
Dzmitry Katsiuba
Gerhard Schwabe
Mateusz Dolata
Kevin Crowston
Year of Conference
2026
Conference Name
Hawai’i International Conference on System Science (HICSS)
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Date Published
01/2026
Conference Location
Lahaina, HI
DOI
10.24251/HICSS.2026.632