Katsiuba, D., Schwabe, G., Dolata, M., & Crowston, K. (2026). Improving customer feedback management with GenAI: An action design research study. In Hawai’i International Conference on System Science (HICSS).
Author
Dzmitry Katsiuba
Gerhard Schwabe
Mateusz Dolata
Kevin Crowston
Year of Conference
2026
Conference Name
Hawai’i International Conference on System Science (HICSS)
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Date Published
01/2026
Conference Location
Lahaina, HI