First name
Luís
Middle name
F.
Last name
Teixeira
Ferreira, Pedro, et al. “Understanding the Impact of Artificial Intelligence on Services”. International Conference on Exploring Services Science, edited by Henriqueta Nóvoa et al., vol. 1, January, Springer International Publishing, 2020, pp. 202–213, doi:10.1007/978-3-030-38724-2.