Ferreira, Pedro, et al. “Understanding the Impact of Artificial Intelligence on Services”. International Conference on Exploring Services Science, edited by Henriqueta Nóvoa et al., vol. 1, January, Springer International Publishing, 2020, pp. 202–213, doi:10.1007/978-3-030-38724-2.
Abstract
The service sector is changing drastically due the use of robotics and other technologies, such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics. Consequently, further research opportunities in the service industry domain are also expected. In light of the above, the purpose of this paper is to explore the potentialities and limitations of service robots in the hospitality industry. To this end, this paper uses a conceptual approach based on a literature review.
Year of Publication
2020
Conference Name
International Conference on Exploring Services Science
Publisher
Springer International Publishing
Conference Location
Cham
ISBN Number
9783030387242
URL
http://link.springer.com/10.1007/978-3-030-38724-2
DOI
10.1007/978-3-030-38724-2