Crowston, Kevin. “A Coordination Theory Approach to Organizational Process Design”. Organization Science, vol. 8, no. 2, 2, 1997, pp. 157–175, doi:10.1287/orsc.8.2.157.
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Keywords
Abstract

An important practical problem for many managers is finding alternative processes for performing a desired task, for example, one that is more efficient, cheaper, or that is automated or enhanced by the use of information technology. Improving processes also poses theoretical challenges. Coordination theory provides an approach to the study of processes. In this view, the design of a process depends on the coordination mechanisms chosen to manage dependencies among tasks and resources involved in the process.

Year of Publication
1997
Journal
Organization Science
Volume
8
Issue
2
Number of Pages
157–175
DOI
10.1287/orsc.8.2.157