How do experienced Information Lens users use rules?

The Information Lens provides electronic mail users with the ability to write rules that automatically sort, select, and filter their messages. This paper describes preliminary results from an eighteen-month investigation of the use of this system at a corporate test site. We report the
experiences of 13 voluntary users who have each had at least three months experience with the most recent version of the system. We found that:
1. People without significant computer experience are able to create and use rules effectively.