Redefining access: Uses and roles of information and communication technologies in the US residential real estate industry from 1995 to 2005

We discuss three industry-level changes in the US residential real estate industry due, in part, to the take up and uses of information and communication technologies (ICT): (1) changes in the processes of transacting residential real estate, (2) changing roles for information, and (3) changing nature of intermediation, with the real estate transaction as more complex than the seller–agent–buyer simplification would suggest.