Löbbecke, Claudia, et al. “Integrated Customer-Focused Knowledge Portals: Design Challenges and Empirical Approaches”. 2011. Academy of Management Conference, OCIS Division, 2011.
Abstract
Knowledge Portals (KPs) are highly integrative Knowledge Management Systems (KMS) that promise to synthesize widely dispersed knowledge and to interconnect individuals by functioning as a 'one-stop knowledge shop'. Yet, in practice, KPs face major challenges, which are for the most part due to the intricacies of knowledge exchange being subjected to multi-faceted individual and social factors. At the same time, growing anecdotal evidence from case studies indicates KPs' enormous potential.
Year of Publication
2011
Conference Name
Academy of Management Conference, OCIS Division
Date Published
8/2011
Conference Location
San Antonio, TX