Wei, Kangning, et al. “Group Maintenance in Technology-Supported Distributed Teams”. 2014. Information & Management, vol. 51, no. 3, 2014, pp. 297-09, doi:10.1016/j.im.2014.02.001.
Abstract
In this paper we investigate group maintenance behavior in community-based Free/Libre Open Source Software (FLOSS) development teams. Adopting a sociolinguistic perspective, we conceptualize group maintenance behavior as interpersonal communication tactics—specifically, social presence and politeness tactics—that help maintain relationships among group members. Developer email messages were collected from two FLOSS projects with different development status and content-analyzed to identify frequently-used group maintenance tactics.
Year of Publication
2014
Journal
Information & Management
Volume
51
Issue
3
Number of Pages
297-309
Date Published
4/2014
DOI
10.1016/j.im.2014.02.001
Refereed Designation
Refereed