Østerlund, Carsten, and Kevin Crowston. “Documentation and Access to Knowledge in Online Communities: Know Your Audience and Write Appropriately?”. Journal of the American Society for Information Science and Technology, vol. 70, no. 6, 2019, pp. 619–633, doi:10.1002/asi.24152.
Abstract

Virtual collaborations bring together people who must work together despite having varied access to and understanding of the work at hand. In many cases, the collaboration is technology supported, meaning that the work is done through shared documents of various kinds. We develop a framework articulating the characteristics of documents supporting collaborators with asymmetric access to knowledge versus those with symmetric access to knowledge.

Year of Publication
2019
Journal
Journal of the American Society for Information Science and Technology
Volume
70
Issue
6
Number of Pages
619–633
DOI
10.1002/asi.24152