Jarrahi, Mohammad Hossein. “In the Age of the Smart Artificial Intelligence: AI’s Dual Capacities for Automating and Informating Work”. 2020. Business Information Review, Sage, 2019, p. 026638211988399, doi:10.1177/0266382119883999.
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Author
Mohammad Jarrahi
Keywords
artificial intelligence
Algorithmic management
augmentation
automating
informating
intelligent machine
Abstract

Recent developments in artificial intelligence (AI) have generated tidal waves, which are shaking the foundation of organizations and businesses. Even though AI is considered an unprecedented disruptive force for work automation, much can be learned from current research on the computerization of work. Drawing on the seminal work of Shoshana Zuboff, this article provides a balanced perspective on the dual affordances of AI systems for automating and informating work.

Year of Publication
2019
Journal
Business Information Review
Number of Pages
026638211988399
Date Published
Dec-10-2020
ISSN Number
0266-3821
URL
https://journals.sagepub.com/doi/abs/10.1177/0266382119883999
DOI
10.1177/0266382119883999