Johnson, Richard D, et al. “The Benefits of EHRM and AI for Talent Acquisition”. Journal of Tourism Futures, 2020, doi:10.1108/JTF-02-2020-0013.
Abstract

Purpose : The hospitality and tourism industry faces a number of workforce challenges, especially the high turnover rates and associated replacement costs associated with continually identifying and hiring new employees. The purpose of this paper is to discuss how hospitality and tourism organizations can use electronic human resource management (eHRM) and artificial intelligence (AI) to help recruit and select qualified employees, increase individual retention rates and decrease the time needed to replace employees.

Year of Publication
2020
Journal
Journal of Tourism Futures
ISSN Number
2055592X
DOI
10.1108/JTF-02-2020-0013