Dolata, Mateusz, and Kevin Crowston. “Making Sense of AI Systems Development”. 2023. IEEE Transactions on Software Engineering, vol. 50, no. 1, 2024, pp. 123–140, doi:10.1109/TSE.2023.3338857.
Abstract
We identify and describe episodes of sensemaking around challenges in modern Artificial-Intelligence (AI)-based systems development that emerged in projects carried out by IBM and client companies. All projects used IBM Watson as the development platform for building tailored AI-based solutions to support workers or customers of the client companies. Yet, many of the projects turned out to be significantly more challenging than IBM and its clients had expected.
Year of Publication
2024
Journal
IEEE Transactions on Software Engineering
Volume
50
Issue
1
Number of Pages
123–140
Date Published
12/2023
DOI
10.1109/TSE.2023.3338857