Papers

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Journal Article
Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., et al.. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), 425–443. https://doi.org/10.1287/mnsc.45.3.425
PDF icon ms99 (3.09 MB)
Book Chapter
Crowston, K., & Osborn, C.. (2003). A coordination theory approach to process description and redesign. In Organizing Business Knowledge: The MIT Process Handbook.
PDF icon wp204 (351.26 KB)