Brian Pentland

Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., Quimby, J., Osborn, C., Bernstein, A., Herman, G., Klein, M., & O’Donnell, E. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), Article 3. https://doi.org/10.1287/mnsc.45.3.425

Dellarocas, C., Lee, J., Malone, T. W., Crowston, K., & Pentland, B. (1994). Using a Process Handbook to design organizational processes. In I. Hulthage (Ed.), Computational Organization Design: 1994 AAAI Spring Symposium (pp. 55-56). AAAI Press.