Malone, Thomas W., et al. “Tools for Inventing Organizations: Toward a Handbook of Organizational Processes”. Management Science, vol. 45, no. 3, 3, 1999, pp. 425–443, doi:10.1287/mnsc.45.3.425.
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Abstract

This paper describes a novel theoretical and empirical approach to tasks such as business process redesign and knowledge management. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an on-line "process handbook." The handbook is intended to help people: (1) redesign existing organizational processes, (2) invent new organizational processes (especially ones that take advantage of information technology), and (3) share ideas about organizational practices.

Year of Publication
1999
Journal
Management Science
Volume
45
Issue
3
Number of Pages
425–443
DOI
10.1287/mnsc.45.3.425