Charley Osborn

Malone, T. W., Crowston, K., Lee, J., Pentland, B., Dellarocas, C., Wyner, G., Quimby, J., Osborn, C., Bernstein, A., Herman, G., Klein, M., & O’Donnell, E. (1999). Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45(3), Article 3. https://doi.org/10.1287/mnsc.45.3.425

Crowston, K., & Osborn, C. (2003). A coordination theory approach to process description and redesign. In Organizing Business Knowledge: The MIT Process Handbook. MIT Press.