Crowston, Kevin, and Charley Osborn. “A Coordination Theory Approach to Process Description and Redesign”. Organizing Business Knowledge: The MIT Process Handbook, MIT Press, 2003.
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Keywords
Abstract

Managers must understand, influence, and redesign organizational processes to improve business performance. In this paper we present a technique for documenting a business process. The technique has six steps: defining process boundaries, collecting data, determining actors and resources, determining activities, determining dependencies and model verification. While similar to other processmapping techniques, our approach is novel in incorporating ideas from coordination theory, thus the attention to dependencies.

Year of Publication
2003
Book Title
Organizing Business Knowledge: The MIT Process Handbook
Publisher
MIT Press
ISBN Number
9780585480244