Crowston, Kevin, and Francesco Bolici. “Impacts of the Use of Machine Learning on Work Design”. 2020. 8th International Conference on Human-Agent Interaction, ACM, 2020, doi:10.1145/3406499.3415070.
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Abstract

<p>The increased pervasiveness of technological advancements in automation makes it urgent to address the question of how work is changing in response. Focusing on applications of machine learning (ML) to automate information tasks, we draw on a simple framework for identifying the impacts of an automated system on a task that suggests 3 patterns for the use of ML—decision support, blended decision making and complete automation.

Year of Conference
2020
Conference Name
8th International Conference on Human-Agent Interaction
Date Published
11/2020
Publisher
ACM
Conference Location
Virtual Event, NSW, Australia
ISBN Number
978-1-4503-8054-6/20/11
DOI
10.1145/3406499.3415070
Refereed Designation
Refereed