Crowston, Kevin, and Francesco Bolici. “Deskilling and Upskilling With AI Systems”. 2025. Information Research an International Electronic Journal, vol. 30, no. iConf, 2025, pp. 1009–1023, doi:10.47989/ir30iConf47143.
Abstract
<p>Introduction. Deskilling is a long-standing prediction of the use of information technology, raised anew by the increased capabilities of AI (AI) systems. A review of studies of AI applications suggests that deskilling (or levelling of ability) is a common outcome but systems can also require new skills, i.e., upskilling.<br>Method. To identify which settings are more likely to yield deskilling vs. upskilling, we propose a model of a human interacting with an AI system for a task.
Year of Publication
2025
Journal
Information Research an International Electronic Journal
Volume
30
Issue
iConf
Number of Pages
1009–1023
Date Published
3/2025
Reprint Edition
Paper presented at the iConference
DOI
10.47989/ir30iConf47143